The hospitality industry has always fascinated me.
I guess it has to do with my curious mind, love for discovery and travel, and passion for making a difference in people’s lives.
When you work in hospitality, you need to have a feel for the fact that your customers are looking for a good experience while being away from their zone of comfort.… Read the rest
I love what I do.
Part of that love is the time I get to spend with clients.
I was privileged to spend time with a client in Madrid a few weeks ago.
Some clients include you in their entire program. Other clients are more reserved, which means dinner on your own.… Read the rest
Question.
Have you ever been disrupted to the extent that you were not sure your business (or any other example) would survive?
Your life was good until the moment this competitor suddenly appeared with significantly more money than you have to lure your people away, offer a different product, and shake you to your core.… Read the rest
This week I need to give an online lecture for MBA students on leadership and motivation.
When receiving the briefing, I noticed that the angle chosen was primarily through the leader’s eyes.
Given the name of the topic, not really a surprise.
As I reflected on the topic a bit more, something kept nagging me in the back of my head.… Read the rest
When was the last time someone said that to you?
Most likely, it never happened to you, but if it did, how did you respond? What did you do? How did such a message make you feel?
Did you get your act together and started to deliver the results you were asked to deliver?… Read the rest
