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Behavior Belonging Leadership Psychological Safety Self awareness

What do leadership and a caramel macchiato have in common?

I remember vividly one of my university lectures on consumer behavior. I studied economics, specialized in management and marketing, and loved the lessons on behavior. 

I was already interested in culture (I took an elective on Japanese culture and what we could learn from Western societies), psychology (I excelled at organizational psychology), and consumer behavior (which is crucial for business success).… Read the rest

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Behavior Choices Growth Mindset Values

Upset to Setup

All of us are dealing with upsets in our lives.

Moments when our values, beliefs, norms, or safety are in danger. These can be real threats that might cause any harm or perceived threats that won’t physically harm us. Unfortunately, the amygdala, part of our brain, can not distinguish between real and perceived threats.… Read the rest

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Communication Feedback Life Reflection Self awareness

The brutal truth about Intention and Impact

Nearly twenty years ago, I had my first conversation with a mentor who helped me shape who I am today.

I was running supermarket operations at that time, working for a CEO who, in my eyes, was not meant to be CEO. 

He was a former CFO who never transitioned from being a CFO to become a CEO.… Read the rest

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Choices Conflict Courage Mindset Values

Unacceptable

“The annexation of the four Ukrainian regions by Russia is unacceptable.”

Dutch Minister of Foreign Affairs

This is a quote from a Dutch politician from last week.

He addressed the Dutch press before he went ahead and summoned the Russian ambassador to the Netherlands to convey the same message. 

He got the order wrong and should have talked to the ambassador first. … Read the rest

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Conversations Helping others Human Resources Team effectiveness Values

Team Help

I wonder what percentage of companies have some version of teamwork in their values.

All the companies I was employed by had some form of teamwork in their values. 

Teamwork, like integrity, is the value almost every company posts on its walls.

That last part of the sentence was intentional — ‘the posting on the walls’ part.… Read the rest