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Behavior Leadership Qualities Role Model Self awareness

Are You a Chart-Topping Leader?

You may be familiar with the term Net Promoter Score. It’s a metric originally used to measure customers’ recommendations to other prospects to use a brand, product, or service. The question used is simple.

Would you recommend this brand, product, or service to others? 

Customers would score from 1 to 10, 10 being the highest.… Read the rest

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Coaching Human Resources Leadership Performance Vision

How to set people up for success?

Over the past weeks, I’ve had three conversations where my conversation partner mentioned the phrase: 

“We’ve set this person up for failure.”

Hiring manager

Otherwise said, we’ve failed ourselves to set this person up for success.

But that sentence you won’t hear very often. Both sentences imply the same, but only one puts the blame directly on the people responsible for this person’s success.… Read the rest